PAYMENT METHODS
ACCEPTED PAYMENT MODES
Credit card (Visa / Master / Amex / Diners Club / UCB)
Debit card (All leading bank debit cards Master / Visa / Maestro)
Net Banking (For all leading banks)
Physical cheque or demand draft (Issued by all leading banks)
Online direct bank transfer
We also offer Cash on Delivery Option
HIDDEN COSTS
There are no hidden costs included on any product you buy from us. The final cost is mentioned on the payment page & you shall have to pay nothing more than that.
PAYMENT SECURITY
IS IT SAFE TO SHARE MY CREDIT CARD / DEBIT CARD DETAILS WHILE MAKING PURCHASES ON COSMOSENTIALS.COM?
Yes. All transactions are purely secured. We use the best recognized payment gateways to process your transactions. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused. Our online payment partner is EBS, which is PCI Data Security Standards 1.1 compliant & globally recognised for its security standards.
The PCI Security Standards Council is an open global forum for the on-going development, enhancement, storage, dissemination & implementation of security standards for account data protection formed by American Express, Discover Financial Services, JCB, MasterCard Worldwide & Visa International
IS IT SAFE TO SHARE MY CREDIT CARD / DEBIT CARD DETAILS WHILE MAKING PURCHASES ON COSMOSENTIALS.COM?
To make online shopping safer, RBI has now made it mandatory for all online transactions to have an extra level of authentication. The ‘extra’ level is a password that you will have to enter after entering your credit / debit card details while making online payments. This new technology is called VBV – Verified by Visa or MSC – MasterCard SecureCode. Please visit the Visa or Mastercard site to know more.
HOW DO I REGISTER MY CREDIT / DEBIT CARD & GET THIS ‘EXTRA’ PASSWORD?
Each credit / debit card issuing bank has its own registration process for getting your secure password.
HOW DO I USE THIS VERIFIED BY VISA / MASTERCARD SECURE CODE PASSWORD?
You don’t have to take any extra step to use this password. Every time you shop / purchase on during the payment process, you will be redirected to your bank’s website where you will need to enter your Verified By Visa / MasterCard Secure Code password.
HOW DOES COSMOSENTIALS.COM PREVENT FRAUD?
We & our payments partners monitor transactions continuously for suspicious activity & flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, & the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were made by the card holder. We apologize for any inconvenience that may be caused. This is in the interest of ensuring a safe & secure environment for online transactions.
DOES COSMOSENTIALS.COM STORE MY CARD OR BANK ACCOUNT INFORMATION?
Cosmosentials.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS & subsequently by Visa / Mastercard / Banks directly without any information passing through us. However we monitor & review transactions on an on-going basis, to identify potentially fraudulent situations & take immediate corrective steps to mitigate / limit any damage caused / likely to be caused from the same.
WILL I BE ASKED TO SHARE CARD INFORMATION, ACCOUNT INFORMATION OR PASSWORDS OVER PHONE OR EMAIL?
Cosmosentials.com team will never request you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.
TRANSACTION FAILURE
WHAT SHOULD I DO IF A TRANSACTION FAILS?
Transactions could fail due to multiple reasons. Please check for the following:
Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
Your Internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 10-15 working days. Please direct all questions & further clarifications regarding the above statement to support@cosmosentials.com
RETURNS & EXCHANGE POLICY
CAN I EXCHANGE OR RETURN PRODUCTS I PURCHASED FROM COSMOSENTIALS.COM?
Cosmosentials.com .in has a no exchange no return policy.
In case of damaged or incorrect merchandise, theskinstore.in would ship the correct product upon receipt of the damaged or incorrect merchandise from you. You will not be charged any additional amounts for the return courier & replacement. In case you are requested by our customer service team to courier the product to us, we will refund the courier amount to you as store credit.
ARE YOU FACING A PROBLEM WITH AN ORDER?
In case you face a problem with your order, please rest assured that we will do our best to resolve the issue as soon as possible. Please reach out to us through email at support@cosmosentials.com . Do remember to reference the order number in all communication.
Following are some of the typical problems faced by users:
Payment gone through on your card, Order conformation not received
Courier partners tracking website says delivered, order not received
You receive a damaged or incorrect order. (Please return the same back to us. Contact customer service & we will arrange a pickup for you)
You have received a part of your complete order, or items in your order are missing
WHAT IF I RECEIVE A WRONG PRODUCT?
In case you receive a product that you have not ordered then kindly write to us at
support@cosmosentials.com
WHAT IF I RECEIVE A DUPLICATE (NOT GENUINE) PRODUCT?
All the products that we sell are completely genuine & brand manufactured. However, if you feel that you have received a product that is not up to your expectation please write to us & we will be more than happy to look into your concerns.
CUSTOMER SERVICE NOT HELPING WITH AN ISSUE
In the unlikely event that your problem is not resolved satisfactorily by our Customer Service Team, you may escalate the issue to our management by writing to support@cosmosentials.com
RETURNS & EXCHANGE POLICY
Theskinstore provides price protection for items during shipment, during refund & during returns, in case the return or refund is due to an error at our end such as incorrect product shipped, expired or damaged goods delivered, etc. In all such cases if the price of the product falls during that period, we still consider the sale price which was paid by you as the consideration to be refunded
HOW WILL I GET A REFUND FOR THE ORDER I CANCELLED OR RETURNED?
Here are the steps for getting a refund:
Once the resolution is set for refund, we will soon move ahead with the refund
Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details
You can opt for store credit as well & use the amount for future purchases with us
Please visit the Terms & Conditions page for more details on the topic
WHEN WILL I GET MY REFUND?
Kindly take a look at the following to know about receiving your refunds:
You will receive a refund anytime between 7-21 working days
The refunds generally are done earlier than the mentioned time
The refunds are always dependent on banks, payment gateways, etc
Please visit the Terms & Conditions page for more details on the topic