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Cosmosentials F&Q

Cosmosentials is a digital platform for solving all your skin and hair related concerns.We believe that beauty starts with self-care. You can also browse through all of these dermatologist-recommended skin & hair products on our online store.

For all products purchased at Cosmosentials: Prepaid orders above ₹…… are shipped to you FREE of cost. Orders equal to or below ₹….. have a shipping fees of ₹….. for all parts of India. Please note that additional ₹… handling fees is applicable for all Cash on Delivery orders.

From the time of shipping, it will take about 2-5 days for your order to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

We will try our best to get your products to you within the estimated Delivery times. In case the package has not reached you by the expected delivery date, please write to us at cosmosentials@gmail.com (mail,whatsapp) and we'll resolve your

After receiving the request for return via messages, a pick-up is organised for the item. Our courier partners will arrive at the delivery location to pick up the item within 5-7 business days of receiving your return request. The item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

You can cancel your order before it is dispatched by contacting our customer support. Once dispatched or ready for shipment, cancellation is not possible.

We will refund the amount after the product has been received by our warehouse and post completion of quality check. Please note, this entire The process takes 1 week after the return has been picked up.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our location in Patna.